We want you to experience 100% customer satisfaction.
You may return most new, unused items within 30 days of delivery for a full refund. Item must be in its' original packaging and in perfect, unused condition, e.g. the tag must be still attached. Sorry, shipping costs will not be refunded. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If items are returned after 30 days we only issue store credits. Personalized, perishable or special orders cannot be returned and refunded.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders placed after 3:30pm (EST) will be shipped the following day. UPS does not deliver on Saturday.
Through the USPS, we now have lower International shipping rates. Please note that it is not possible for us to know all the various duties/taxes for each country, and that this will be your responsibility for payment. Frankenmuth Bavarian Specialties is not responsible for any delivery delays due to Customs.
Shipping carrier may be changed due to more efficient shipping methods. No additional shipping costs will be incurred by the customer.
Please, send your returns to:
Frankenmuth Bavarian Specialties
9158 Townline Rd
Frankenmuth, MI 48734
A Division of:
RAM Productions, Inc.